FAQ – Frequently Asked Questions

 

Here you will find a list of all FAQs. Click any button on the left 
or on the link below to narrow your search.

If you did not find the answer to your question:

 - Please also check the Short Links - www.EFCF.com/SL

 - Send an email to forum@efcf.com

 - Or use the contact form.

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FAQ: Registration/Support

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Is there any Support for Students?

Yes. At EFCF we believe that it is important to offer support and encouragement to students making a strong scientific contribution to the technologies we cover during our events.

EFCF offers students a 50% reduction on the normal conference fee. In addition students are also still eligible for Early Bird discounts. See www.EFCF.com/Schedule
for details of the benefits offered for early registration.

What is the Excellent Student Support Fund (ESSF)?

The Excellent Student Support Fund offers 3 students free registration and a financial contribution towards the cost of travel and accommodation. Full details can be seen here www.EFCF.com/ESSF

Who can apply for support from the ESSF?

Any full-time student, anywhere in the world, who is able to meet the criteria outlined on the Excellent Student Support Fund page.

When can I apply?

You can apply as soon as the official Call for Papers opens in September.
All steps of the application must be completed no later than 30 April in the year of the conference you are applying for. For further details on the application process please see www.EFCF.com/ESSF

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How do I make a hotel booking?

Information about registration and hotel bookings can be found on www.EFCF.com/HOTEL.

If you want to book a hotel directly with our partner Buchertravel, click on www.EFCF.com/BookHOTEL. Convenient Hotel rooms are usually blocked until 30 April, but depending on demand, there are often rooms available after this date.

If you would like to book before the booking tool is active, please use the contact found on www.EFCF.com/HOTEL.

Of course it is also possible to use any of the well known online booking sites to directly book your room independently.

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How far away from the conference venue is my hotel?

An excellent tool for seeing exactly where you are staying in relation to the conference venue is: www.map.search.ch

Using the above website you can even plot a route via foot, public transport, or car from your hotel. The official address of the KKL is:
    KKL Luzern
    Europaplatz 1
    CH-6002 Lucerne / SWITZERLAND

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FAQ: Abstract/Paper

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Does my abstract need to be formatted before I upload it?

Yes, it is very important that all abstracts are correctly formatted prior to upload.

Full instructions and sample templates are available for download here.

If you would prefer to receive these via e-mail, please send your request to; forum@EFCF.com

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Can I change the title of my abstract?

Yes, it is possible to change the title of your abstract. Please send the abstract number from the confirmation e-mail, and the new title to; forum@EFCF.com

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Can I make other changes to my abstract after it has been uploaded?

Yes, if you would like to make changes please send an updated version of your abstract, with the changes clearly marked to; forum@EFCF.com

However, the initial abstract is used for evaluation and programme planning, so if the changes are fairly minor, it may be better to wait and include them when you submit your extended paper at the end of April.

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Can I include additional authors/co-authors?

During the abstract and paper upload process, you can include 3 authors for each submission. Due to space restrictions, only the first 3 authors will be listed in the printed programme.

However in the abstract itself, and later the full paper, an unlimited number of authors can be listed. All listed authors will appear in the conference agenda and the online proceedings.

If at any time after submission you need to add or change the author list, please send full details in an e-mail to; forum@EFCF.com.

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Why do I need to submit a full paper once my abstract has been accepted?

After your abstract has been evaluated and accepted, you will be asked to submit a full paper (8 - 10 pages). This applies to all abstract submissions – both oral and poster – and is outlined in the Call for Papers (www.EFCF.com/C4P) under the heading ‘Abstract Submission’.
 
The reason we ask everyone to submit an extended abstract is to ensure the level of information offered to participants at all EFCF events remains at a consistently high level.
Also, as presentations at the conference are run in two parallel sessions, this allows all participants to receive information about topics they are interested in, even when they are unable to attend every presentation.

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What if I am unable to submit a full paper due to copyright issues?

After your abstract has been evaluated and accepted, you will be asked to submit a full paper (8 - 10 pages).

If your work has been published elsewhere, or is due to be published elsewhere, then it is acceptable to submit a slightly shorter paper (4 - 7 pages) with an abridged description of the contents, and pictures or graphs. You should make sure you refer to your publication on the first page of your abstract.

You are also very welcome to distribute copies of your publication at the beginning of your session, which will help to generate interest in your work, as well as ensuring an ongoing high level of information exchange during the conference.

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How do I get the ISBN number for the upcoming proceedings?

A full list of assigned ISBN numbers can be viewed in the online library at: www.EFCF.com/Lib

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After submitting my abstract or paper online should I receive a confirmation e-mail?

Yes, an automatic confirmation is always sent after a successful upload.

If you did not receive a confirmation e-mail, you should first check in your junk mail and spam folder.

If you still can't find a confirmation, please send an email to forum@efcf.com so we can check if your upload was successful.

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I have not received a confirmation e-mail for my EFCF user account in the Author Center. How do I upload my contribution?

There are many reasons that you might not receive a confirmation e-mail after successfully filling in your contact data (spam filters, errors, etc) in the Author Center.
We can work together to solve this issue if you write to us at forum@efcf.com outlining the problem. As soon as we receive your message we can review your account set up, activate and test it, and will reply with instructions on how to proceed.

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Can I send you my abstract or paper via e-mail?

We require all submissions to be done via the website upload feature at; www.EFCF.com/Upload

Using the upload feature allows you to select the type of presentation (oral or poster), your publication wishes, and the subject category that best describes your work.

If you have problems using this feature, please let us know, and we will be happy to help.

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What if I have tried everything, and still can’t upload my contribution in the Author Center?

If If it is not possible for you to upload your contribution via the Author Center, then we can do this on your behalf.

Please write to forum@efcf.com and attach your contribution as a formatted .doc file.
You will also need to include the following information:

A - Abstract
- One or two topics which best describe the contribution www.EFCF.com/TOPICS
- Your Publication Wish - ISBN or FUEL CELL/ISBN or ELSEWHERE www.EFCF.com/PP

B - Paper
- Your EFCF ID (e.g. A0307)
- Your Publication Wish - ISBN or FUEL CELL/ISBN or ELSEWHERE  www.EFCF.com/PP
- If you are willing to share your slides (3 options)
a.  "Yes, I am open to share all of my watermarked slides as pdfs after the EFCF conference."
b.  "Yes, I am open to sharing some of my watermarked slides as pdfs after the EFCF conference."
c.   "No, I do not want to share my slides for optimal understanding of my presentation."you have problems using this feature, please let us know, and we will be happy to help.

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I created an EFCF user account in the Author Center, but I have forgotten my password. Can I change my password?

Yes, to reset your EFCF user account password click here.

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FAQ: EFCF Library

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Who has free Access to the ISBN Proceedings?

Everybody who has created an EFCF Login.

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How can I get an EFCF Login?

Usually EFCF Authors, who have previously uploaded abstracts and papers, or Scientific Advisory Board members already have an EFCF Login (=EFCF Frontenduser).
If you have forgotten your password we can send you a new one.

If you do not have an EFCF Login, GET THE DOWNLOAD RIGHTS by CLICKING HERE NOW. Please fill in your contact data in the on-line form. (http://www.efcf.com/?id=2295), and you will receive an email to confirm your address. After this you can proceed by simply logging in with your Email and Password at www.EFCF.com/Library.

Please note: 
It may happen, that the system moves you away to www.EFCF.com after login. To return to the Library simply select EFCF Lib at the top of the page, and this will take you back to the main library page where you will now be logged in.

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Who has Access to the Presentations?

Everybody, who has a valid EFCF Registration and an EFCF Login (see above).

Participants of the EFCF conferences have a valid EFCF Registration, which allows them to see and download the permitted presentations of the year of participation, as well as for the previous 5 years.

However, to access all of the presentations conference attendees will still need an EFCF Login (see above) and approval.
If you already have an EFCF Login, please send an email to forum@efcf.com
with details of the year(s) you were a participant at an EFCF conference. Your potential rights will be manually checked, and you will be notified by email once access has been granted.
If you do not have an EFCF Login, please apply for the download rights by filling in your contact data HERE.

If you have not participated at an EFCF conference, you can still access the past five years of online Presentations by purchasing the download rights.

All accounts will also be valid for the ISBN proceedings (see above).

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FAQ: Exhibition

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Where can I find the shipping address?

Go to www.EFCF.com/Exhibition, where the full shipping address is given on the right side as soon as it is available.

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FAQ: Visa

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How do I get a letter to apply for a visa to travel to an EFCF event?

Please send an e-mail outlining your request to: forum@EFCF.com
Using this Visa Invitation Request Form simplifies and accelerates the process for us and finally for you. 

Once your attendance can be confirmed, we will send you an official invitation letter. Usually this needs between 2-7 days.

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FAQ: Lucerne/Travel/Hotel

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I will be traveling to Lucerne with my spouse/partner.
What can they do whilst I am at the conference?

Your partner is welcome to attend several special events which take place during the conference. Additional tickets can be booked at the time of registration, and are strictly available on a 'first come - first served' basis.

Dinner on the Lake

The Swiss Surprise

Additional activities can also be arranged as part of our Spouse Programme. For full details click here.

More information on the beautiful town of Lucerne can be found here; www.EFCF.com/Lucerne  

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I have forgotten the password for my former account for registration and hotel booking. Can you send me a password reset link?

Please send an e-mail directly to booking@buchertravel.ch outlining your requirements. They will be happy to support you with all of your travel and accommodation needs. For security reasons it is not possible to access former accounts.

To see a sample of available hotels click here.

To be taken directly to the registration form click here.

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Which is the best airport to fly into?

Zürich airport offers easy and direct access via public transport to Lucerne.

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How do I get from Zürich airport to Lucerne?

You can take a direct train from Zürich airport to Lucerne.

The train station is directly below the airport terminal complex, and direct trains leave hourly at 47 minutes past the hour. The journey takes just over an hour.

Full information on train times, ticket prices, etc can be found at www.sbb.ch in English, German, French and Italian.

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FAQ: Others

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Is the European Fuel Cell Forum an independent organisation?

 

Yes, EFCF is a fully independent and totally neutral organisation.

EFCF offers a platform for creating a knowledge based network, enabling the exchange of technology and business information, and acting as an inspiring podium for new projects and partnerships. 

In Detail:


The Conference.
EFCF is different to many commercial conferences in that it is fully organised by fuel cell technologists and scientists. The conference is not influenced by any state agency, academic institute or industrial group, which allows it to remain an independent place of exchange.

The EFCF’s International Board of Advisors www.EFCF.com/IBoA elects the annual rotating scientific Chair/s to ensure a balanced representation of the current European trends. The conference Chair/s hold the final scientific responsibility for their event. A full evaluation process insures that all abstracts are reviewed by at least 3 people, who are familiar with the criteria that are used for the allocation of presentation slots. As active members of the fuel cell and hydrogen community, the organisers are aware of current trends, and closely follow the recommendations of the IBoA, to make sure that the needs of the stakeholders are always the main focus of the European Fuel Cell Forum.

The Exhibition and Special Events.
These are also organised from a neutral position, and their sole purpose is to optimally serve the participants. Everyone is welcome to show their ideas, developments, products, and business options, and we strive to maintain an atmosphere of openness to innovation.

What is the view of EFCF regarding Hydrogen, Electrolyser, and Fuel Cell technologies?

 

EFCF has established a podium to debate and exchange, and does not directly take part in any discussion of technologies. Principally the focus is on "Membrane based Electrochemical Reactors" of any technology and for all products, as long as it is ethically justifiable. This focus also incorporates the necessary energy in- and output, and includes Hydrogen, BioGas, Natural Gas, Methane, Syngas, Oxygen, Air, Current, Heat, Cold, H2O, etc. as well as its treatment such as Puri­fication, Compression, Storage and Distribution/Fueling.

 
EFCF activities support all stages in the above mentioned value chain: Research, Development, Demonstration, Implementation, Standardisation, Commercialisation, Investments, Politics and Human and Ethical Issues. The final goal is the realisation of a more sustainable (green) energy and mobility system.
 
The EFCF offers a platform where facts and figures are presented, discussed and published (www.EFCF.com/Library). Therefore all authors and presenters speak always and only in their own name. Any single personal view or opinion, whether it is from an individual, current collaborators, or board members, does not represent EFCF’s neutral position.

EFCF distances itself from any polemic controversy around the subject of "Membrane based Electrochemical Reactors” and associated topics. EFCF has contributed, contributes and will continue to contribute to a broader, more integrated view, established through an open exchange with leading subject matter experts.
We would welcome you to take part in these debates.

Will there be Wifi available at the conference venue?

Yes, Wifi is available throughout the entire conference venue.

Login details are provided at the registration desk.

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